The Role of Big Data in Tackling Climate Change and Predicting Natural Disasters

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**Customer Wins Case Against Restaurant Over Hidden Tableware Fee** In a scenario that many diners may find familiar, consumers often discover unexpected charges for tableware when paying the bill at a restaurant. These charges, although minor, are typically overlooked by customers. However, one individual in Zhejiang Province, China, decided to take a stand. Recently, a court in Pingyang County, Wenzhou, ruled in favor of Mr. Huang, a customer who filed a lawsuit against a restaurant for charging him a fee for tableware without prior notice. The incident occurred in November last year when Mr. Huang and his girlfriend dined at a restaurant specializing in pickled fish. Upon sitting at their table, they noticed bowls and plates but no chopsticks. After asking a server, they were told that the chopsticks, along with wet wipes, were included in a "tableware package" placed on the table. The couple opened and used the package, assuming it was part of the dining experience. However, when it came time to settle the bill, Mr. Huang was surprised to see a 4-yuan charge listed as a “tableware fee.” He argued that the server had never informed them of this charge beforehand. Moreover, he noticed that free chopsticks were available near the counter. Believing his consumer rights had been violated, Mr. Huang decided to take legal action, demanding a refund of the 4 yuan and asking the restaurant to cease practices that mislead customers into paying for the tableware package. During the court proceedings, Mr. Huang argued that providing free tableware is a legal obligation for restaurant operators. By not offering free chopsticks upfront and instead placing a paid option on the table, he claimed the restaurant was engaging in deceptive practices and restricting consumer choice. He also emphasized that this violated his right to be informed and his right to fair transactions. The case was resolved through mediation, with the restaurant agreeing to refund Mr. Huang the 4-yuan fee and committing to changes in its practices. The restaurant agreed to offer free chopsticks and display a clear sign informing customers that they can request complimentary utensils. The sign would read: “Free chopsticks are available upon request.” The presiding judge used this case to remind consumers to verify whether there are additional charges for tableware before dining. If they encounter undisclosed fees, they should retain evidence and report the issue to local authorities to protect their legal rights. (Wang Chun)